New Evolution Heating Cooling & Electrical ("New Evolution," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit newevolutionheatcool.com or contact us for heating, cooling, or electrical service, how we use it, and the choices you have.
1. Information We Collect
You provide information directly when you:
- Request a free quote or service, including your name, phone number, email address, service address, and a description of your home or the problem.
- Tell us how you heard about us.
- Call, text, or email us.
- Refer a friend to us, including your friend's name and contact information.
- Schedule an appointment or pay for service.
We collect information automatically when you use our website, such as your IP address, browser type, device type, pages viewed, and the referring page. We use cookies and similar technologies to keep the site working and to understand how it is used. You can control cookies through your browser settings.
2. How We Use Your Information
We use your information to:
- Respond to your quote requests and questions.
- Schedule, perform, and follow up on service and installation work.
- Send invoices, process payments, and provide warranty support.
- Manage referral rewards.
- Send service reminders, maintenance notices, and promotional offers, where you have agreed to receive them.
- Improve our website and services.
- Comply with legal obligations and protect our business and customers.
4. Text Messages and Emails
If you provide your phone number, you may receive calls or text messages about your service. You may receive marketing messages only if you opt in. To stop marketing messages, reply STOP to any text or click unsubscribe in any email. Transactional messages about your scheduled service will continue as long as they are needed to complete the work.
5. Reviews and Referrals
If you leave us a review on Google or another platform, that review is public and governed by that platform's policies. If you refer someone to us, please make sure you have their permission to share their contact information with us.
6. How Long We Keep Information
We keep your information for as long as needed to provide service, maintain warranty and equipment records, meet legal and tax requirements, and resolve disputes. When it is no longer needed, we delete or de-identify it.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
9. Your Choices and Rights
You may ask us to:
- Tell you what personal information we hold about you.
- Correct inaccurate information.
- Delete your information, subject to our legal and record-keeping obligations.
- Stop marketing communications at any time.
To make a request, contact us using the information below. We may need to verify your identity before acting on it.
10. Links to Other Websites
Our website may link to third-party sites, such as Google, Facebook, and LinkedIn. We are not responsible for the privacy practices of those sites. Please review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Your continued use of our website or services after an update means you accept the revised policy.
12. Contact Us
New Evolution Heating Cooling & Electrical
12517 Woodward Ave
Highland Park, MI 48203
Phone: (313) 626-7063
Email: help@newevolutionheatcool.com